FAQ

Frequently Asked Questions

GETTING YOUR PROJECT STARTED


How do I get a quote?

For PSD/Sketch to WordPress/HTML projects, just send us your design via our Contact Page and we’ll get back to you with a detailed quote and turnaround time as soon as we can. For custom Web Design and Development service, you can answer our Web Design/Development Questionnaire and we will send you an estimate. If more convenient, just leave us your number and we’ll give you a call.

 

How much do I pay to get my project started?

For PSD/Sketch to WordPress/HTML, we will only require 50% of the project cost to start development. You can pay the other half once the project has been delivered and you are completely satisfied. For custom Web Design and Development service, we only require 30% down payment.  The other 70% can be paid once your website goes live.

 

What kind of payments do you accept?

We accept payment from Paypal and all major credit cards.

ABOUT THE TEAM


Where are you located?

Our main office is located in Makati, the central business hub of the Philippines.

 

What is your work schedule?

Our development team’s work schedule is from 9:00AM – 6:00PM Perth / Hong Kong / Manila time (GMT+8)

 

How can I make sure that my project is being worked on?

Before your project starts, we will send you a link to location where your site will be staged so you can see the development as it progresses. The Project Manager handling your project will also prove daily updates via email or Skype.

 

How do I communicate with your team?

You can call the Project Manager handling your projects via Skype or Phone (Toll free for US).

TECHNICAL QUESTIONS


Can you create custom plugins?

We only focus on WordPress theme development, but we can use (Install and Configure) any plugins that you need before delivery so you can make sure that these plugins are compatible with your custom theme.

 

Can you convert my designs to other CMS like Joomla, Drupal or Prestashop?

At the moment we specialize in coding only for responsive HTML templates and WordPress sites. Alternatively, We can convert your designs to HTML templates and you can have your team convert it to your preferred CMS or Framework.

 

Can you convert my existing HTML site to a WordPress theme?

Yes, provided that your HTML/CSS markup is WordPress compatible. If not, it may be more cost effective to recode your HTML/CSS Templates.

 

Can you create themes using a framework or plugin that I prefer?

Yes, and if we don’t have any experience with the plugin or framework, we will take time to learn it.

 

What browsers and platforms do you test your work on?

By default our QA team tests our work against all modern browsers and devices such as Google Chrome, Safari, Firefox, Opera and Internet Explorer. For mobile responsive layouts we use actual IOS and Android devices such as Iphone5 – Iphone 7, Ipads, Samsung Galaxy+ etc..

SUPPORT


What is your average response time?

We try our best to respond to all inquiries as soon as we can. Our average response time is 8 hours but if we are working on your project or need assistance on a project that we built for you, you can directly contact the Project Manager assigned to you via Skype or Phone within our working hours. We also have staff working beyond our office hours that can  assist on any urgent matters.

 

Do you provide support

Yes. We provide lifetime support on all our work provided that the issue is within the original scope of the project. For additional features, charges may apply.

Let's start getting you more business!

Tell us what you have in mind and we'll get back to you with a detailed quote and turnaround time as soon as we can.